Refund & Return Policy

Effective Date: 18 July 2026

We want you to be completely satisfied with your purchase. This policy complies with the Consumer Protection (E-Commerce) Rules, 2020 and the Consumer Protection Act, 2019.

1. Return Window

You may return eligible products within 7 days of delivery.

2. Eligible for Return

Wrong product delivered
Damaged or defective product
Product near or past expiry at delivery
Quantity mismatch

3. NOT Eligible for Return

Products with broken seals (unless damaged in transit)
Prescription medicines once dispensed (as per Drugs & Cosmetics Act)
Products marked “non-returnable” on the product page
Products returned after 7 days of delivery

4. How to Initiate a Return

Contact us within 7 days at info@tulasya.in or via WhatsApp
Provide your order number and photo/video evidence of the issue
Our team will review and respond within 24–48 hours
If approved, we will arrange a reverse pickup (free of charge)

5. Refund Process

Prepaid orders: Refund to original payment method within 5–7 business days after return received and verified
COD orders: Refund via bank transfer / UPI within 5–7 business days
Wallet/Store Credit: Instant refund option available

6. Cancellation

Orders can be cancelled before dispatch. Contact us immediately at info@tulasya.in. Once dispatched, cancellation is not possible — please use the return process.

7. Contact

Email: info@tulasya.in
WhatsApp: [Your WhatsApp Number]