Shipping & Delivery Policy

Effective Date: 5 August 2026

Thank you for shopping with Tulasya. We are committed to delivering your order safely and on time.

1. Order Processing

Orders are typically processed within 1–2 business days after payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next business day.
During sales, festivals, or high order volumes, processing times may be slightly longer.

2. Shipping Locations

We currently ship across India.

At this time, we do not offer international shipping.

3. Delivery Time

Estimated delivery times are:

Metro Cities: 2–5 business days
Other Cities & Towns: 3–7 business days
Remote Areas: 5–10 business days

Delivery timelines are estimates and may vary depending on courier operations, weather conditions, public holidays, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before payment.

We may offer free shipping on eligible orders or promotional campaigns, which will be announced on our website.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email and/or SMS containing your tracking details, where available.

6. Delivery Attempts

Our courier partners may make multiple delivery attempts. If delivery is unsuccessful due to an incorrect address, customer unavailability, or refusal to accept the shipment, the order may be returned to us.

Additional shipping charges may apply for re-dispatch, where applicable.

7. Incorrect or Incomplete Address

Please ensure that your shipping address, contact number, and PIN code are accurate before placing your order.

Tulasya is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

8. Damaged or Missing Items

If your package arrives damaged or if any item is missing, please notify us within 48 hours of delivery by contacting our customer support with your order number and clear photographs of the package and product.

9. Delays Beyond Our Control

While we strive to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

Natural disasters
Extreme weather conditions
Public holidays
Government restrictions
Transport disruptions
Courier network issues

We appreciate your patience in such situations.

10. Contact Us

For any shipping-related questions, please contact us.

Tulasya
Website: https://tulasya.in
Email: info@tulasya.in