Refund & Exchange Policy
Thank you for choosing Tulasya. We are committed to delivering premium-quality health supplements. Your satisfaction is important to us, and we strive to ensure that every order reaches you in perfect condition.
1. Return Eligibility
Due to the nature of health supplements and for the safety of all our customers, we are unable to accept returns or exchanges for products that have been opened, used, or have damaged safety seals.
Returns may be accepted only under the following circumstances:
- You received a damaged product.
- You received the wrong product.
- The product was missing from your order.
- The product was delivered with a manufacturing defect.
- The product was delivered with an expired shelf life.
2. Reporting an Issue
If you receive a damaged, incorrect, defective, or expired product, please notify us within 48 hours of delivery.
To help us process your request quickly, please provide:
- Your Order Number
- Your name and contact details
- Clear photographs of:
- The product
- The outer packaging
- The shipping label
- The batch number and expiry date (if applicable)
Claims submitted after 48 hours of delivery may not be eligible for replacement or refund.
3. Exchange Policy
Eligible products will be replaced at no additional cost after verification.
We do not exchange products simply because they are no longer required, the customer changed their mind, or the product does not match personal taste or preference.
4. Refund Policy
If a replacement is not available, we may issue a refund to the original payment method.
Approved refunds are generally processed within 5–10 business days, depending on your bank or payment provider.
Shipping charges, if any, are generally non-refundable unless the error occurred on our part.
5. Non-Returnable Items
The following items are not eligible for return or exchange:
- Opened products
- Used products
- Products with damaged or missing safety seals
- Products damaged due to improper storage or misuse
- Products returned without original packaging (where applicable)
- Orders refused at the time of delivery without a valid reason
6. Order Cancellation
Orders may be cancelled before they are shipped.
Once an order has been dispatched, it cannot be cancelled. You may contact our customer support if there is an issue with your order after delivery.
7. Quality Assurance
Every Tulasya product undergoes quality checks before dispatch. If you ever receive a product that does not meet our quality standards, we encourage you to contact our customer support team immediately.
8. Contact Us
If you need assistance regarding your order, please contact our customer support.
- Email: info@tulasya.in
- Website: tulasya.in
Please include your Order Number in all communications to help us assist you promptly.